Rocker Rags is committed to you being a satisfied customer. If any of the items you ordered are defective, we will be more than happy to replace them at no cost to you, if you live in the United States, its protectorates and/or its military bases. If you reside outside of the United States, its protectorates and/or its military bases and need to return a defective item, we will refund your shipping costs for returning the products, once the product(s) have arrived to us here at Rocker Rags.
If an item doesn't fit, simply send it back.*
* Returns need to be made within 30 days of receipt and should include the packing receipt you received with the order, along with a note instructing us what you would like us to do, once we receive the return (i.e. exchange for different size, refund, etc.). Rocker Rags cannot accept returns of clothing items that have been washed, dried in a dryer, damaged or stained in any way. Basically, they must be unwashed, un-smoked in, unworn, or defective in order for us to exchange them for a different size or offer a store credit or refund.
Rocker Rags offers free shipping on all returns from the United States, its protectorates and/or its military bases. To return an item or items, simply e-mail or call us to let us know, and we will generate a return shipping label which will be e-mailed to you. You will find both the e-mail address and phone number to contact us, below.
- Please allow 7-10 business days, after receipt, of your return for any refunds to be issued and/or exchanges to be processed.
If you have any other questions about our return policy, please contact us at firstname.lastname@example.org or give us a call at 323-782-8322. We're located in the desert Southwest (Mountain Standard Time), and our hours are 8:00 a.m. to 5:00 p.m.