Rocker Rags is committed to you being a satisfied customer. However, due to the increase in postage costs, we are unable to provide free return shipping for orders under $50.00 (promotion inclusive).
If any item(s) you ordered is/are defective, aside from return shipping costs for order(s)/item(s) under $50.00, we will be more than happy to replace them at no cost to you, based on availability.
If an item doesn't fit, simply send it back.*
* Returns need to be made within 30 days of receipt and should include the packing receipt you received with the order, along with a note instructing us what you would like us to do, once we receive the return (i.e. exchange for different size, refund, etc.). Rocker Rags cannot accept returns of clothing items that have been washed, dried in a dryer, damaged or stained in any way. Basically, they must be unwashed, un-smoked in, unworn, or defective in order for us to exchange them for a different size or offer a store credit or refund.
Rocker Rags offers free shipping on returns, for orders exceeding $50.00, from the United States, its protectorates and/or its military bases. To return an item or items, simply e-mail or call us to let us know. If an order/item that needs to be returned is under $50.00, you are responsible for the shipping costs to have the order returned to Rocker Rags. If the item/order exceeds $50.00, we will cover the return shipping costs and generate a return shipping label which will be e-mailed to you. You will find both the e-mail address and phone number to contact us regarding returns and exchanges, below.
- Please allow 7-10 business days, after receipt, of your return for any refunds to be issued and/or exchanges to be processed.
If you have any other questions about our return policy, please contact us at firstname.lastname@example.org or give us a call at 323-782-8322. We're located in the desert Southwest (Mountain Standard Time), and our hours are 8:00 a.m. to 5:00 p.m.